An alternative to BPO? BPM on a budget? Or a challenge to many traditional IT Enterprise Application Integration paradigms?
We are on a mission to explore the answers to these questions for our Clients and help them adopt the new breed of RPA and AI Technologies
Let’s question the status quo.
Smart Robotic Automation is an alternate to Offshore Business Process Outsourcing in many ways and a complement to BPO in others. But it certainly beats the classic “labor arbitrage” model as you keep control of your Business. This new paradigm requires strategic new partnerships with companies that do not carry the traditional BPO baggage.
Similarly, Business Process Management (BPMS) as a Methodology and as an Automation Technology has been around for over a decade. However, BPMS market penetration has been mostly at the Larger Enterprise levels due to the Complexity, Costs and Implementation timeframes. RPA in some ways is a complement to BPM implementations but in other ways it is an alternative for Companies that consider BPMS Automation too Complex, Intrusive or Costly. BPMS does have a huge role to play within larger Enterprises because it enables automation of complex workflows and dynamic rules whereas RPA Technology can address quick automation challenges. BPMS sometimes is marketed as a “low code” platform whereas RPA is marketed as “no code” platform by only operating at the UI or “Surface” levels.
RPA can also be considered for shorter term Enterprise Integration by using Surface level automation for systems where writing lower level API Code is too complex or not available. However, RPA may not be a solution for situations where real time synchronous integration is required, since exception paths may require human intervention.
Many Business Process Automation challenges require processing of not only structured data but also semi-structure and/or non structured data. For e.g. when determining next possible step in a workflow is dependent upon understanding natural language (emails/chats or spoken language) or extracting meaningful data from unstructured documents (contracts, invoices etc.). This is where the new breed of AI and Machine Learning Technologies can be utilized to drive higher levels of business productivity. This however requires that a considerable amount of historical “training” data be available so the machine learning algorithms produce results with a higher level of confidence. We do not currently see NLP AI at a point where it can be definitively used to ascertain intent to process consequential next steps without human intervention. Applications of NLP AI are currently limited to sentiment and predictive analytics and read only type customer service requests.
At AutomateWork , we guide our Clients on how they can automate Business Processes using RPA, BPM, AI and Cognitive technologies. We invest in R&D to develop and use Artificial Intelligence models that make the Robots do much more than just repetitive rules based tasks.
Automation Business Analysts
Automation Project Managers
Automation Learning Experts
and Implementation Roadmap
ROI Calculation Framework
Vendor Product Evaluation
IT, Security and Infrastructure
AutomateWork Robot Assembly
Managing Partner and Lead Investor
As the Chairman of the Board and Lead Investor in AutomateWork, Zia brings a wealth of Enterprise Leadership and Strategic Vision to the company. Prior to Co-Founding AutomateWork, Zia co-founded a Global IT Services Consulting firm in 2001. This company is now a $450 Million Global IT Services firm with over 7500 Employees. He has over 22 years of extensive Technical, Operational and Management experience within the Information Technology Services Industry. In addition, he is also the Co-Founder and Board Chairman for Taptobook Inc which is a Marketing Automation platform for Small Services based businesses. Zia holds a BS in Electrical Engineering from Rutgers University.
Chief Automation Officer – Managing Partner
Ahmed Zaidi leads the Project Execution and Research teams at AutomateWork. Passionate about Automation, Ahmed started his career as an Automation Engineer on Wall Street. Prior to Co-Founding AutomateWork, he founded a Capital Markets focused consulting business in 2003 which was acquired in 2007 by a Global IT Service Provider. Post the acquisition, he ran the Capital Markets Division for the acquirer, and established multiple Centers of Excellence within the organization. Having led large enterprise scale automation efforts at Global Investment Banks, Ahmed is intimately familiar with the challenges faced by organizations when undertaking transformational projects. He leads a team of Automation Engineers and Machine Learning/AI specialists to produce practical solutions, solving today’s business problems using the latest in cognitive and AI technologies.
Chief Sales Officer & Co-Founder
Matt Gallo is Chief Sales Officer with AutomateWork, Mr. Gallo’s holds a bachelor’s in Electrical Engineering from the University of Miami and is a seasoned expert in the IT Industry with experience ranging from enterprise infrastructure, to implementing cloud strategies and automation solutions. As Head of Sales he is responsible for overseeing all sales activities of the company and managing the sales teams, including sales strategy, revenue generation, marketing, training, and development. Mr. Gallo’s entrepreneurial spirit brings immense passion and leadership to the company which make him a true team player and key contributor to the company’s senior leadership.
Come join an exciting and highly motivated, intelligent team of entrepreneurs. We are passionate about our business and our people. You will be continuously challenged to solve new problems and will apply the latest advancements in AI, Machine Learning and Cognitive Technologies to solve real world problems in a pragmatic way.